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Posted 3 hours agoCommercial Account Manager
Indianapolis, United StatesHybrid
Responsibilities
- Own retention, renewals, and growth across a portfolio of existing customers
- Build strong, multi-threaded relationships across key stakeholders and decision-makers
- Drive upsell, cross-sell, and expansion opportunities within existing accounts
- Lead renewal and commercial conversations, including pricing, terms, and negotiation
- Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
- Identify customer challenges early and work cross-functionally to solve them
- Maintain strong forecasting discipline and pipeline visibility across your book of business
- Track record of creating pipeline and generating new opportunities within existing accounts
- responsibilities include the following:
Requirements
- Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
- Proven ability to build executive-level relationships across complex organizations
- Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
Experience
- 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
Benefits
- Competitive salary, stock options, and 401(k) matching program
- Dental, hearing, vision, and life insurance Flexible PTO
- Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies.
- US Salary $160,000 — $200,000 USD
Additional details
- Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location. About us 🚀
- Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI.
- Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks.
- Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon.
- We’re growing and currently looking for a Commercial Account Manager in the US to join us. Role description 📖
- As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers.
- This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business.
- Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities.
- A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes.
- Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes. Key