other
Posted 2 hours agoSenior Manager, IT Product Management
at Marqeta
Toronto, CanadaOn-site
Responsibilities
- Define and maintain the product vision, strategy, and prioritized roadmap for internal business applications (e.g., ERP, CRM, HRIS) and enterprise systems.
- Define and track product metrics in partnership with relevant stakeholders and conduct ongoing analysis to measure performance, usage, and business value realization of deployed systems. Demand Management
- Design and lead the Plan and Commit process with business stakeholders for all BT technology requests.
- Define criteria for prioritizing BT projects and enhancements based on strategic alignment, risk reduction, ROI, and operational impact.
- Publish and maintain a visible backlog providing stakeholders transparency into queue status, estimated effort, and delivery timelines.
- Define and maintain a standardized Organizational Change Management (OCM) playbook and governance for all Business Technology (BT)-led initiatives.
- Lead change management strategy, stakeholder analysis, and impact assessments for all major system implementations and upgrades in partnership with relevant stakeholders.
- Establish and track system adoption metrics, stabilization plans, and 'lessons learned' processes to ensure business value realization post-deployment. IT Product Delivery
- Oversee QA and UAT processes to ensure systems meet business requirements before deployment.
- Own and maintain the BT release calendar, coordinating deployment windows to minimize business disruption and risks.
- Establish hypercare programs for major system go-lives, including elevated incident SLAs and daily status check-ins during stabilization.
- Develop Business Systems PM competencies across the BT organization to ensure consistent and high-quality product practices across the BT organization.
- Lead and govern the end-to-end software asset lifecycle management program (procurement through disposal).
- Establish centralized SaaS intake and approval processes to prevent shadow IT and ensure alignment with the future-state technology landscape.
- Drive cost-reduction and optimization through regular license audits, contract consolidation, and the sunsetting of tools that do not meet architectural standards.
- Create comprehensive software asset management metrics, dashboards and reporting to support executive decision making and drive continuous improvement.
- Build, mentor, and lead high-performing IT teams across multiple, creating career growth opportunities and holding the bar for quality and delivery.
- Foster a culture of innovation, accountability, collaboration, and continuous improvement.
Requirements
- This is a high-impact leadership role responsible for bridging the gap between Business Technology (BT) capabilities and business needs — ensuring internal technology systems are managed with product rigor and adopted effectively across the organization.
- Act as the business owner proxy for internal BT systems — managing backlogs of features, defects, and enhancements.
- experience owning end-to-end product strategy and delivery for internal enterprise systems (ERP, CRM, Enterprise AI, or similar).
- A hands-on Product Manager with a strong background in IT product management, demonstrating successful career progression into a product leadership role.
- Strong understanding of SaaS governance, software asset management, and IT financial management best practices.
- Strong understanding to define and execute a comprehensive Enterprise AI strategy, encompassing use case prioritization, organizational rollout, and business value measurement.
- Experience leading and developing high-performing teams and ability to effectively collaborate with a global team.
- Experience at a high-growth technology company. •
- Experience with Enterprise AI strategy, rollout plans, and business value measurement.
- Familiarity with ITAM frameworks and ITSM/ITAM platforms. •
- Experience leading organizational change management initiatives tied to major system deployments.
- Exposure to ARB processes and enterprise architecture governance.
- Background in demand management and portfolio governance within a BT or IT function. Typical Process
- – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
- – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Experience
- Partner closely with peer BT leaders and cross-functional business stakeholders to drive cohesive business outcomes. Who You Are 10+ years of
- experience in IT/business systems product management, or a related discipline with 5+ years of experience in people management. Demonstrated
Benefits
- Set a clear team vision and operating model that scales as Marqeta's internal technology landscape grows.
- Offer! Compensation and Benefits
- When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.
- The new-hire base salary range for this position, reflected in CAD, is: 132,800 - 166,000.
- We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
- Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible vacation time
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development Family-forming
- benefits and up to 20 weeks of Parental Leave About Marqeta
Additional details
- We are seeking a seasoned Senior Manager to lead two critical and complementary functions within Business Technology: IT Product Management and IT Software Asset Management.
- You will directly manage a team of Business Technology Product Managers and Asset Management Lead/Specialists, bringing structure, strategic alignment, and operational excellence to both disciplines.
- This role reports to the Head of Business Technology.
- We work Flexible First . This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!
- This position is both for an existing and non-existing vacancy.
- Partner with business owners to understand functional requirements, pain points, and technology investment priorities.
- Forecast and allocate BT resources (personnel, budget) across the prioritized portfolio of projects and operational enhancements.
- Partner with BT Strategy & Operations to establish product governance mechanisms including Steering Committees.
- Participate in sprint demos and provide feedback to ensure development meets defined acceptance criteria.
- Team Leadership & Organizational Development