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Posted May 6, 2025Manager of Patient Services
New York, United StatesOn-site
Responsibilities
- Coach and develop liaison team and instill Shields culture at health system partner site
- Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
- Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
- Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels
- Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
- Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
- prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
Requirements
- experience with a background in pharmacy or healthcare. Applicant should be service-oriented with a motivational style incorporating a clear focus on performance accountability and employee development.
- The applicant must be able to work as a member of a close-knit team.
- experience for patients in specialty clinics
- Bachelor's degree or equivalent work
- experience required with a minimum of 2 years supervisory/management experience preferred
- National Certification as a CPhT (or equivalent) and prior
- experience as a licensed pharmacy technician would be optimal in this role •
- Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
- Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
- This candidate will be able to quickly learn other programs and extract relevant information
- Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
Experience
- 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
Benefits
- A passion to help people Drive to succeed Confidential Job Salary:
- An employee in this position can expect a salary rate between $80,000 and $90,000 plus bonus pursuant to the terms of any bonus plan if applicable.
- The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.
- Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Additional details
- The Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services.
- This applicant should be results-oriented with a positive outlook, and a clear focus on high quality.
- The ideal candidate should have front-line employee management
- The Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty
- Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality
- Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
- Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
- Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
- Provide performance updates to Shields leadership team
- Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical