management
Posted 2 hours agoVP of Support
at Monday.com
IsraelOn-site
Requirements
- You will contribute to impactful work in global support strategy, developer experience, enterprise support operations, AI and automation, knowledge management, support engineering, KPI ownership, organizational design, and talent development.
Additional details
- Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide.
- Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity.
- With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.
- Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration.
- We believe in healthy growth, working with purpose, and creating meaningful value.
- If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.
- We’re looking for a VP, Global Support to join our Customer Success organization.
- In this role, you will support Cloudinary’s mission of delivering exceptional customer and developer experiences at scale while enabling healthy, sustainable growth across our global customer base.
- You’ll collaborate closely with Engineering, Product Management, Customer Success Management, Solutions Engineering, Professional Services, Revenue Operations, Sales, Marketing, and Executive Leadership to drive outcomes that accelerate Cloudinary’s growth and customer experience.
- As a member of the CS leadership team, you will serve as the voice of the customer across the organization, ensuring support insights influence product decisions, operational improvements, and strategic investments.