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Posted 5 days agoRenewals Specialist
at MongoDB
Toronto, CanadaHybrid
Responsibilities
- Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive strong retention outcomes
- Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies Customer Engagement
- Build and maintain strong relationships with customers to understand their usage, needs, and challenges
- Utilize data and reporting tools to track renewal performance, forecast renewals, and identify at-risk accounts
- A track record of strong performance against defined targets, metrics, or goals
Requirements
- MongoDB is looking for a driven and results‑oriented Renewal Specialist to join our Renewals Team in the Americas region. In this role, you will play a key part in delivering a world‑class renewal
- experience for our customers while driving strong retention outcomes for MongoDB’s business.
- Success in this role requires exceptional communication and interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong aptitude to learn MongoDB products and policy, and solid relations with internal stakeholders.
- Act as a trusted advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB Data Analysis
- experience in a customer facing sales or revenue role within a fast-paced, competitive environment Demonstrated
- Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
- Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time
- Best in breed Sales trainings, including our comprehensive GTM Academy and development programs
- We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
- MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
- Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Learn more about what it’s like to work at MongoDB , and help us make an impact on the world!
- AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward.
Experience
- Work closely with the sales, customer success, and other internal stakeholders to ensure a coordinated approach to renewals We're looking for someone with 1+ years of
Benefits
- benefits (parental leave, fertility & wellbeing support)
- From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.
- MongoDB’s base salary range for this role is posted below.
- Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location.
- Salary is one part of MongoDB’s total compensation and benefits package. Other
- benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision
- benefits offerings. Please note, the base salary range listed below and the
- MongoDB’s base salary range for this role in Canada is: $90,300 — $90,300 CAD
Additional details
- We are looking for someone who thrives in a fast-paced and ever-changing environment and who is motivated by the opportunity to have a big impact on your team, customers, and MongoDB's business.
- We're looking to speak with candidates based in Toronto for our hybrid working model.
- You will work closely with our sales and customer success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory. Renewal Management
- Work on upcoming renewals and engage with customers 120 days in advance to secure timely renewals
- Provide regular updates to the management team on renewal status and key metrics
- experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution
- Strong problem-solving, organization, and negotiation skills
- Talent for building solid relationships with internal and external stakeholders
- Prior exposure to database, cloud, and infrastructure technology is a plus Why join now
- MongoDB invests heavily in the development of each of our new hires & continuous career development