Manage processes relating to the installation, maintenance and operation of security infrastructure including SIEM, anti-virus, DLP, PAM, IAM, etc. Proven
Perform ad hoc threat risk assessment (TRA) on infrastructure and systems as well as cloud-based solutions and facilitate remediation tasks with other operational teams.
Recommend improvements to security tools, configurations, processes and policies.
Report monthly security KPIs, change requests, incidents and threats/events.
Requirements
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change.
Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making.
By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact.
It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Job Summary: The Security Analyst will plan and carry out security measures to protect PointClickCare’s networks, data centers, cloud deployments, endpoints and systems, including Software as a Service environment (Corporate and Product Functions) The Information Security Analyst will contribute to enhancement of security operations, cyber defense, and vuln management through automation, tool evaluation, and use of AI solutions.
experience with security software, such as: SIEM, Vulnerability Scanning, Advance Endpoint Protection (Anti-virus/Anti-Malware), Privilege Access Management, Data Loss.
Work independently, and with the team, to determine new methods of automating existing workflows (e.g., through the use of AI tools, automation frameworks, and workflow management solutions).
Working technical knowledge of IT technical environments with a strong understanding of IP, TCP/IP, network administration protocols, Access Control methods, WAFs, Firewalls, and virtualized access control solutions (e.g., Network Security Groups).
Understanding/working knowledge of Windows, Active Directory, Group Policy, DNS, and Apple operating systems.
experience to help tune alerting to reduce false positives.
Comfortable working alongside agentic AI systems in day-to-day security operations — including triaging alerts, reviewing AI-generated findings, and validating autonomous response actions before or after execution.
Basic understanding of how large language models (LLMs) function, including prompt construction, context management, and interpreting model outputs critically rather than accepting them at face value.
Ability to write simple skills or playbooks that extend agentic security platforms — such as defining investigation steps, enrichment logic, or response actions in structured formats (YAML, JSON, or platform-native DSLs).
Exposure to MCP (Model Context Protocol) or similar tool-integration frameworks; able to configure or write basic integrations that connect AI agents to external security tools (e.g., SIEMs, ticketing systems, threat intel feeds, EDR platforms).
Familiarity with security automation concepts — including trigger/condition/action logic, API-based integrations, and basic scripting (Python preferred) to build lightweight connectors or transform data between tools.
Able to recognize when an AI agent's output or behavior is anomalous, incorrect, or requires human escalation — demonstrating sound judgment in human-in-the-loop workflows.
Ability to work independently, engage leadership as needed, and be proactive in advancing company security posture. Complete other duties as assigned.
Extensive working knowledge of information security and vulnerabilities/threats, security best practices, tools, and techniques, including encryption.
Experience working with Python and PowerShell
Experience in managing/administering Linux OS variants, PowerShell, bash/shell scripting, python
Benefits
At PointClickCare our mission is simple: to help providers deliver exceptional care.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.
Additional details
As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.
Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
Join us in redefining healthcare — so it doesn’t just survive, it thrives.
To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations*
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team.
In addition, the Security Analyst will act as lead on specific projects and technologies, assuring effective implementation and management of security tools to continue to improve the security posture of PointClickCare. Key Duties and Responsibilities: