Technical Application Specialist

Bangalore, IndiaHybrid

Responsibilities

Diagnose technical and/or software configuration issues.
Troubleshoot and test issues reported by customer on local/cloud test instance.
Create/review/update customer-facing and internal knowledge articles.
Conduct focused training sessions on how to use specific features in the application.
Collaborate with other teams (integrated ERP) on Daily Data exchange failures.
Conduct focused training sessions on what’s new in the application.

What you’ll be doing: Direct interaction with customers, assisting with the support and troubleshooting of SaaS or On-Premises, API integrations etc. Communicate with customers via phone, email, or case (ServiceNow portal).
What you’ll likely bring : Any B.E. degree or a Masters / Bachelors in CS if non-engineering.
Must have good understanding of the APIs and troubleshooting issues related to them using tools like postman.
Basic knowledge of MS-SQL, HTML Language.
Ability to effectively communicate both verbally and in writing.
experience and demonstrated success/knowledge. What could set you apart: ERP application knowledge. Familiarity with ServiceNow will be useful.
Experience with Supply chain concepts and probability and statistics.
Basic understanding of Database Backup/Restore.
Basic knowledge about XMLs and XSDs for troubleshooting data related issues Intermediate level knowledge of SQL scripts (like subquery, JOINS, UNIONS) is added advantage Shift Timings: 5:30pm - 2:30am IST #LI-VV1 #HYBRID About Epicor At Epicor, we’re truly a team.
Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.

And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay &
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Serve as a primary customer contact for planned software upgrades, maintenance activities, and product changes, ensuring clear communication, setting expectations, ownership on assigned cases and addressing customer questions or concerns with confidence.
Follow procedures to troubleshoot software application issues.
Stays up to date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
Comfortable with highly technical application Microsoft Product.
Understanding and adhering to escalation paths so that issues are resolved in conjunction with outlined SLAs.
Strong problem-solving and troubleshooting skills.
We help businesses stay future-ready by connecting people, processes, and technology.
Together, Epicor employees are creating a more resilient global supply chain.
Whatever your career journey, we’ll help you find the right path.
Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.