customer support
Posted Apr 30Associate Analyst, IT Support
at ResMed
San Diego United States, United StatesRemote
Requirements
- Key deliverables include utilizing Jira Service Management software for logging caller requests and assigning / escalating issues where needed.
- experience to Resmed employees worldwide , helping them stay productive by resolving issues quickly and effectively.
- responsibilities as needed . Let's talk about you You love helping people and love solving problems. You are inquisitive and love technology. You have a m inimum of two ( 2 ) year s of
- experience in the support of operating systems and application suites in a Windows and m acOS environment.
- You are an experienced IT Help Desk Technician that can solve advanced technical problem s.
- You can share your knowledge in an easy-to-understand way.
Additional details
- Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed.
- The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
- The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas.
- This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
- Global Technology Solutions (GTS) at Res m ed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across Res m ed.
- The primary role of the IT Support function is to provide technical support to employees experiencing problems with hardware, software, networking, and other computer-related technologies.
- Let's talk about the team As an Associate Analyst, IT Support, you will be based on-site at our San Diego headquarters and report to the Team Lead – Americas , IT Support.
- You’ll play a key role in delivering a high-quality support
- We’re a small, collaborative, and global team, offering plenty of opportunities to learn, grow your skills, and work alongside supportive colleagues. Let's talk