customer support
Posted 1 weeks agoManager, Technical Support Delivery - Core HCM
at Workday
Warsaw, PolandRemote
Requirements
- We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
- You will also direct Engineering teams in diagnosing and troubleshooting highly technical software issues and collaborate with multiple stakeholders through resolution. About You Basic
- experience with managing software engineering teams. 6+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone. Other
- Qualifications Demonstrable ability to collaborate and build strong relationships with customers and to engage across corporate functions (Services, Product Management, Development, QA, Operations) Ability to generate a sense of urgency and rally appropriate resources Strong problem solving, priority setting, facilitation, multi-tasking, and analytical skills Ability to mentor, coach and lead a team to success Prior
- experience with HCM or other enterprise software applications Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes Ability to balance multiple priorities and communicate across diverse teams within the organization Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities Solid understanding of case handling processes and escalation procedures.
- experience and skills, and educational qualifications, level of responsibility, demands of the role, work location and business need.
Experience
- Qualifications 4+ years leading a technical team and/or
Benefits
- In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
- Workday Pay Transparency Statement (For Poland Locations Only) Listed below is the base salary range applicable to this position.