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Posted 3 days agoStaff Creative Copywriter
at Intercom
San Francisco, United StatesHybrid
Requirements
- Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
- Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
- Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- Contributing to Fin’s voice and tone evolution, helping maintain and evolve our style guides and content systems, using AI tools to help streamline process and help cross functional partners What skills do I need?
- Strategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word
- Expert-level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices •
- Proven ability to mentor and inspire other creatives while remaining hands-on
- Familiarity with design collaboration tools such as Figma, and appreciation for writing to design Familiarity or
- experience working with AI tools like Claude, Chat GPT, Claude Code etc. to help streamline process and collaborate with teams Benefits
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- *Proof of eligibility to work in the United States is required.
Experience
- 10+ years of copywriting experience, ideally including B2B SaaS or tech
Benefits
- We’re looking for an exceptional Staff Creative Copywriter to join the Fin Creative Studio — a strategic storyteller and creative leader who can elevate how we communicate our brand, products, and vision across every touchpoint.
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy