Patient Exp QC Analyst

United StatesRemote

Responsibilities

Drive collaboration and coordination with cross-functional teams, including programmers, engineers, and management.
Track team progress and deliver detailed status reports, including KPIs and performance data.
Support patient-focused teams with quality improvement, tracking, and performance projects.
Create and maintain documentation such as SOPs and protocols.
Audit call and email communications to assess quality and accuracy; compile QA feedback summaries for management and training teams.

Bachelor’s degree or equivalent required
Strong analytical skills with proficiency in MS Excel and data dashboards (e.g., QlikSense, QlikView)
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
Remote USA $62,800 — $78,500 USD OUR OPPORTUNITY
Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other
benefits include pregnancy and baby bonding leave, 401k benefits, commuter

For more information, visit www.natera.com .
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY.

They use project management tools to drive collaboration across departments, conduct root cause analyses, track progress, and provide detailed reports to management.
This role ensures the team meets project objectives on time while maintaining accuracy, professionalism, and adherence to established processes within the Patient Experience team. Primary Responsibilities:
Participate in CAPA reviews to identify training and process improvement opportunities.
Partner with management and data analysts to identify new process improvement opportunities.
Follow established protocols when delivering feedback to Patient
Excellent communication, organization, and cross-functional collaboration
Hypothesis-driven mindset and passion for improving patient experience
Strong problem-solving skills and ability to deliver timely results
This may differ in other locations due to cost of labor considerations.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.