Customer Technology Product Owner

Hybrid

Responsibilities

Report any unsafe conditions and take actions to prevent personal injuries.
Support our interdependent safety culture by ensuring the safety of your co-workers.

Assists in testing protocols for web, mobile, IVR, chatbot, alerts, and live chat Manages updates, improvements and functionality of all NiSource customer-facing Alerts programs, including a broad range of customer-facing messaging.
You must possess the below minimum
Qualifications Bachelor’s degree in Business, IT, Software Engineering or other related field or equivalent work experience 4+ years of
experience conducting executive leadership presentations Expert user with Microsoft Excel, Word, Visio, and PowerPoint Preferred
Experience with the utility or energy industry Disclaimer The preceding description is not designed to be a complete list of all duties and
responsibilities required of the position. #NiSource #NIPSCO #ColumbiaGas #WomenInTech #RemoteJob #DataAndAnalytics #DataScience #WomenInStem #STEMJobs #OhiosMeansJobs #BusinessIntelligence #DataSci #NowHiring #ProjectManager #ITProjectManager #DataScienceProjectManager #PortfolioOwner #ProductOwner #JIRA #Agile #IVR #WebDevelopment As a public utility, NiSource is required to provide continuous service to customers at all times.
To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal

experience in Project Management 4+ years of
experience in digital operations of IVR, web development, and mobile app 4+ years of Agile Methodology 5+ years of
Qualifications 6+ years of digital customer platform

Customer Technology Product Owner Full Time Perm Shift: Hybrid Salary: $ 113,500 - 170,300, 10% annual bonus Location: Columbus, OH, Merrillville, IN, Lexington, KY, Chester, VA, or Canonsburg, PA NiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states.
Facilitates user research and defines application scope and product vision for assigned digital channels (Chat & Alerts).
You can view or download them using the links below: E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away Salary Range*: $113,500.00 - $170,300.00 *The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant
experience , as well as internal pay equity .

ADA Accommodations If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320 Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program.

We’re more than an energy provider—we’re a team committed to innovation, inclusion, and growth.
At NiSource, you’ll find a workplace that encourages collaboration, supports professional development, and empowers employees to make an impact.
The E-Channels team drives and enhances digital customer experiences across web, mobile, and IVR channels by delivering intuitive, efficient, and customer-focused journeys.
We leverage data insights (e.g., CSAT, containment, call drivers) to identify opportunities and prioritize improvements that deliver measurable impact.
We collaborate cross-functionally to balance customer needs, technical feasibility, and regulatory
requirements while ensuring timely, high-quality delivery.
The Customer Technology Product Owner will manage key digital channels that enable organizational digital processes and service transactions, utilizing agile methodology to help drive customer engagement within our digital platforms.
You will be responsible for projects and processes that optimize the performance of customer self-services, such as IVR, web, mobile app, chatbots, live chat, and alerting systems. Your
responsibilities may include, but are not limited to: Leads the focus on innovative chat/live chat user experiences across the NiSource footprint.
Leads the focus on innovative Outage and Billing & Payment Alert experiences across the NiSource footprint.