other
Posted 1 weeks agoCustomer Account Manager - SMB
at HackerRank
Hybrid In Santa Clara, United StatesHybrid
Responsibilities
- Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
- Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
- Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
- Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
- Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience. Who you are
Requirements
- Software has entered an era where humans and AI build side by side.
- experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support.
- Strong written and verbal communication skills, with the ability to explain concepts clearly.
- Familiarity with HR Tech, recruiting tools, or developer-focused products.
Benefits
- Believe in long-term partnerships and being the trusted advisor for your customers. Compensation
- This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000, including base salary and incentive-based compensation (based on quota attainment).
- This range doesn't include stock options or benefits. Salary may be adjusted based on business needs.
- Final offer may vary based on skills, experience, location, and other compensation components.
Contact
- Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here .