management
Posted Aug 21, 2025Head of East Africa
at TapSend
Nairobi, KenyaRemote
Requirements
- experience of individual users as with iterating and optimizing scalable growth tactics and processes.
- Experience building, developing, managing and leading teams multi-regionally. - Understanding of the regulatory landscape of East Africa (financial regulation is advantageous) - Strong analytical skills and ability to make data-driven decisions. - 7 to 15 years
- experience in a fast paced and high growth-environment such as startups, operations, consulting, finance, or similar - An acute “own it” mindset, equally obsessed with the
- experience of individual users as with iterating and optimizing scalable growth tactics and processes Also you are - Outgoing - you love speaking to people and enjoy building meaningful relationships - Execution Oriented - we have an ‘impact first’ philosophy and a lot to get done.
Benefits
- The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.
- Responsibilities Strategy & Execution - Establish a vision, strategy, and execution plan for East Africa (launching and scaling sending and receiving markets) - Think creatively about driving adoption, improving profitability, and increasing brand awareness - Report to the executive leadership team on progress, insights, and needs with a data-driven, test-and-learn mindset - Monitor, understand, and interpret growth, operational, and financial metrics to improve execution Partnerships & Stakeholder
Contact
- You should be able to take an idea to implementation - Mission Oriented - you are passionate about working for a net positive organisation / tech for good - Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment - Driven - you thrive in a fast-paced, target oriented company TAPTAP VALUES https://www.taptapsend.com/our-values Impact first Team next Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others
Additional details
- ABOUT US We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.
- Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors.
- We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached.
- We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
- Here’s a little more: - Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) - Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more - Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission - Truly global team - 250+ people, 50+ nationalities, 50+
- You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching.
- You will have an acute “own it” mindset, equally obsessed with the
- You will have P&L ownership, delivering the growth and profitability targets for the East Africa market.
- You will seek to establish TTS as the leading product/service for sending remittances to East Africa, whilst being the “face” of East Africa both internally and externally.
- Reporting directly into our Chief Commercial Officer, as well as building and leading a team of growth managers on the ground in sending markets, the role offers the chance to join an early-stage, high growth startup and to have a positive impact on the communities we serve.