engineering
Posted 9 hours agoTechnical Services Engineer
at MongoDB
Sydney, AustraliaOn-site
Requirements
- MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems.
- In addition engineers within the team have specialisations in advanced technology areas such as Search, Vector Search, auto-embedding, event-driven and agentic workloads.
- Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.
- Why MongoDB is a fantastic place to work and build your career
- MongoDB, the developer data platform and AI platform of choice for modern applications, is on a mission to change the way people think about databases.
- In Technical Services, it’s our job to guide these people, helping them design, operate, and optimize their solutions so they can succeed with MongoDB.
- You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf.
- MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions.
- By documenting solutions in our knowledge platform, TSEs will increase the efficiency of our customers, other team members and departments throughout MongoDB.
- Beyond direct customer work, you will contribute to internal tools and automation that make our engineers and customers more effective, including AI-assisted diagnostics, performance analysis, and knowledge discovery.
- As MongoDB’s AI and data platform continues to evolve, you will play a key role in exploring and teaching new product capabilities across the MongoDB ecosystem. What you need
- experience in most of the following areas:
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
- Understand core Kubernetes concepts, including containers, namespaces, custom resources and multi-cluster deployments
- Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
- Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching •
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability •
- Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
- Desire and ability to rapidly learn a wide variety of new technical skills
- You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time.
- There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount.
- We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential.
- Experience managing large scale databases (e.g. RDBMS, NoSQL) •
- Experience with authentication systems such as LDAP, Kerberos, AD •
- Experience using or managing MongoDB •
- Experience using distributed version control systems, and in particular git •
- Experience using any cloud services stack such as AWS, Azure or GCP •
- Experience with Kubernetes (including CLI), ability to inspect resource / container status using relevant utilities and commands Success Measures
- In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
- In 6 months, you will be comfortable partnering with our customers. You will also complete the MongoDB Certified DBA Associate exam
- In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics.
- Also, you will be encouraged to handle technical escalations independently About MongoDB
- We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
- MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
- Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Learn more about what it’s like to work at MongoDB , and help us make an impact on the world!
Experience
- You should have 5+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.
Benefits
- experience with MongoDB. We can teach you that! Bonus Points •
- From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.
Additional details
- Technical Services Engineers in the Infrastructure team are skilled in automation, backup, performance, and security that underpins mission-critical deployments at scale.
- The position will be based in our Sydney office. The standard work week post ramping will be Tuesday to Saturday, every week.
- Be a part of the company that’s reinventing the database, passionate about innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with exceptionally talented people around the globe
- Learn, contribute, and make an impact on the product and community Cool things you’ll do
- As they build intelligent, data-driven experiences on our platform, our customers naturally encounter questions and challenges about how our approach to data and databases fits their specific use cases and architectural needs.
- You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between.
- You'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
- You will share what you learn by writing knowledge base articles, delivering training and workshops, and mentoring new team members.