Accounting Application Specialist | BisTrack

CanadaHybrid

Responsibilities

Carry out root cause analysis of errors in customers’ business environments.
Manage and follow up on assigned support cases to create a remarkable experience for customers.

We are seeking applicants with prior bookkeeping/accounting experience, familiarity with US or Canadian financial software products, and strong problem-solving skills.
Post-secondary education in a related discipline and/or industry knowledge/experience.
Basic knowledge of accounting fundamentals (including Accounts Payable, Accounts Receivable, and General Ledger).
experience is an advantage. Ability to investigate and find reconciliation issues between subledgers and General Ledgers.
Experience and working knowledge of software business processes such as inventory management, production processing, and purchasing management.
Presentation skills and a demonstrated ability to train others.
What could set you apart: Working knowledge of Epicor's Kinetic ERP and/or Microsoft Dynamics GP accounting software.
Experience in an ERP software support environment with high call volumes and large numbers of clients and users.
Experience with Microsoft SQL. Business
Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.

And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay &
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Range: Minimum: 65,000 CAD Maximum: 104,000 CAD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation.
Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Mouy Bun

You will be responsible for ensuring seamless support and resolution of software issues.
What you will be doing: Investigate accounting application support cases from BisTrack customers, fully document and understand issues, and gather necessary information to resolve or escalate.
Liaise between support, development, and quality assurance teams as part of the larger customer support effort.
Understand customers’ business process flow and explain how it relates to their use of the BisTrack application.
Clearly and professionally communicate case updates to customers by phone and email in a timely manner.
Excellent communication skills – English verbal and written.
experience (processes and problems) in a retail environment. #LI-MB1 #LI-HYBRID About Epicor At Epicor, we’re truly a team.
We help businesses stay future-ready by connecting people, processes, and technology.
Together, Epicor employees are creating a more resilient global supply chain.
Whatever your career journey, we’ll help you find the right path.