Customer Support Associate

Denver, United StatesOn-site

Requirements

Your ability to empathize, communicate clearly, and build relationships will be key to creating positive experiences for our clients.

We believe that providers should focus on providing incredible child care — the kind of work that only people can do — and that software should manage the rest.
We're building the child care management platform that eliminates the administrative work of running a center.
- High level of ownership, work ethic, and career ambition Compensation Salary for this position is $60,000 - $75,000 subject to standard withholding and applicable taxes.
Job level and actual compensation will be decided on factors including, but not limited to, individual
WHY JOIN PLAYGROUND: - Competitive salary + equity - 3 weeks of PTO - Health, vision, and dental
benefits - $1200/year education stipend - Free lunch daily - Collaborative and supportive work culture with a high level of autonomy and room for growth - Fully in person to foster collaboration and speed How to Apply: If you're a hustler who's excited to join a mission-driven, early-stage company with ownership, craftsmanship, and empathy at the center of what we do, apply now.

Please make sure you are open to a fully in-person role before applying! Check out: https://www.tryplayground.com/about to learn more about our journey and co-founders Dan, Josh, and Sasha.

About Playground Playground is working to make excellent child care accessible to all.
Playground has built best in class software to manage all aspects of running a child care business.
Playground is at an inflection point — and poised to grow extremely fast.
We recently raised millions of dollars, have several statewide contracts, and are working with thousands of schools across the country.
Additionally, our founders were recently honored as Forbes 30 under 30.
We are a team of owners, who are not afraid to dive into large, complex projects.
If you are excited by the prospect of helping build Playground's account management organization and joining a collaborative, high-growth startup — please apply!
About the Role As a member of our Customer Support team, you will be the first point of contact for our clients, playing a crucial role in ensuring their success and satisfaction with our platform. Your primary
responsibilities will include handling support requests, troubleshooting issues, and guiding clients to effectively use our product.
- Comfort operating in ambiguity and fast-paced environments.