Specialist - Key Account Services

Portland, United StatesOn-site

Responsibilities

Manage assigned wholesale Key Accounts through the delivery of timely, outstanding, and competitive service in partnership with the sales team and other internal departments to achieve business targets and further develop relationships of On’s Key Accounts.
Maintain the account order book and proactively communicate shortages and delayed product to Sales or directly to the account, ensuring orders are shipped according to the account expectations.
Proactively monitor and adjust orders to maintain accurate, complete, and on-time shipments from receipt of PO and order confirmation, to warehouse shipping and invoicing.
Promote an environment that supports diversity and inclusion while reflecting the On Spirits.

Act as the point of contact for assigned account(s) for all packing, shipping, and routing inquiries, maintaining an in-depth understanding of all compliance standards.
Demonstrate an understanding of the account routing guide to minimize chargebacks.
experience in a similar Customer Service, Account Operations, or Account Management role. •
Experience with various systems including D365 (or similar ERP), SPS Commerce, Google Suite and Salesforce preferred.
Intermediate Excel skills, PivotTables and LOOKUP skills are a plus.
Passion for cortical thinking and brainstorming new methods of improving account experiences, leading with a sense of curiosity, ownership and a desire to deliver the WOW.
You are not required to provide this demographic information and this information will in no way impact your eligibility for hire. #LI-MM1

As an Account Service Representative for our Key Accounts, your number one job is to ensure our key players get the right product at the right time.
Part of your goal is to help us become the easiest sports retailer in the industry to work with.
You will be the first point of contact for our Sales team and warehouse regarding key account shipments and their vendor routing guidelines.