other
1 hour ago*
Solutions Architect
at ResMed
📍 San Diego United States, United States·🏢 Remote
Responsibilities
- Lead discovery sessions to understand customer business processes, workflows, technical environments, integration requirements, and operational priorities.
- Conduct gap analyses of customer workflows, systems, and current-state architectures to identify opportunities for improvement and solution adoption.
- Design and recommend ResMed digital health solutions that align with customer needs, business outcomes, and technical requirements.
- Deliver compelling business and technical presentations, demonstrations, and consultative engagements for customers, partners, and internal teams.
- Collaborate with Product Management, Product Marketing, Engineering, and other cross-functional teams to communicate customer requirements, market needs, and solution feedback.
- Support solution development and optimization efforts to ensure offerings meet customer expectations and deliver strong business value.
- Build and maintain deep expertise in Resmed digital health solutions, the US homecare market, customer reimbursement dynamics, and broader industry trends.
- Support customer engagements throughout the sales cycle, including opportunity qualification , solution design, stakeholder alignment, and executive presentations.
- Serve as the primary technical and solution expert supporting a defined portfolio of strategic national DME accounts.
Requirements
- This individual develops a deep understanding of customer operations, technical ecosystems, business challenges, and growth priorities in order to recommend and support tailored digital health solutions.
- Experience: Bachelor’s degree in Business , Healthcare Administration, Information Systems, Engineering, or a related field, or equivalent combination of education and experience. 5+ years of
- experience in solutions architecture, sales engineering, healthcare technology, consultative sales, or a related customer-facing technical role.
- Experience supporting complex strategic, enterprise, or national accounts.
- Demonstrated ability to assess customer business processes, workflows, and technical environments and translate findings into scalable solution recommendations.
- Ability to manage multiple priorities and work effectively in a fast-paced, highly collaborative environment.