customer support
Posted 21 hours agoHealthcare Customer Success Manager V - US Remote
at Rackspace
Remote
Requirements
- experience handling large provider healthcare/IDNs and exposure to EPIC EMR for this position
- Ensures that operational teams have a clear understanding of client requirements.
- Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Expert-level understanding of the IT industry and various technologies within the Healthcare Provider and Payer industry
- Expert-level knowledge of the Rackspace product portfolio, servers, and computer hardware
- Expert-level understanding of Cloud technologies and working practices Prior
- experience with EPIC (preferred) or other EHR
- High School Diploma or regional equivalent required
- Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant
- experience may substitute degree requirement Certifications
- ITIL certification preferred. Experience 12 - 14 years of
- experience in the field of role required Travel Occasional domestic travel 20% Disclaimer The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
- qualifications required of the employee assigned to this job.
- We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.
- If you have a disability or special need that requires accommodation, please let us know.
Benefits
- Achiever + Command + Competition + Input + Restorative Our compensation reflects the cost of labor across several geographic markets.
- The compensation range for this position ranges from $132,149.00/year in our lowest geographic market up to 193,856.30 USD/year in our highest geographic market.
- Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
- Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
- The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about
- We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
Additional details
- *We are seeking senior level candidates with specific
- Job Summary Manages the delivery of contracted services to large Provider Healthcare clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
- Builds and maintains strong client relationships and provides day-to-day client advice and support.
- Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account executives and achieves contract extensions or additional business within the account(s).
- Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
- Solves unique problems that have a broad impact on the business
- Contributes to the development of organizational sub-function strategy Critical Competencies
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.