Lead - Product Support

Hyderabad, IndiaOn-site

Responsibilities

Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.
Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
Hire and train support team to provide effective customer communications.

We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
experience in supporting web based enterprise applications.
experience with data driven, web based applications.
Proficient in database systems SQL and operating systems like windows workstation, Server OS. Knowledge on APIs and Integration would be plus.
Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.

Attractive compensation.
Medical coverage for yourself and your immediate family.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.