other
Posted 2 days agoSenior Project Manager
at ResMed
Remote
Responsibilities
- Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts.
- Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization.
- Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations.
- Facilitate customer workshops,
- Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget.
- Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting.
- Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness.
- Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection.
- Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations.
- Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes.
- Champion delivery excellence, customer value realization, and scalable implementation practices.
Requirements
- n Job Description The primary role of the Senior Project Manager – SaaS Customer Implementations is to lead large-scale, customer-facing SaaS implementation projects from initiation through go-live and stabilization, ensuring successful deployments that deliver measurable value and high customer satisfaction.
- requirements gathering, configuration, integration, testing, training, and go-live.
- Experience Bachelor’s degree in Business, Technology, or Healthcare. 5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations. PMP Certification.
- Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments.
- Strong working knowledge of project accounting, budgeting, forecasting, and resource management.
- Experience with complex integrations, interfaces, infrastructure components, or third-party vendors. Excellent communication skills and ability to influence stakeholders at all levels.