operations
Posted Jun 1HR Operations Specialist
at SD Worx
Katowice, Poland, PolandRemote
Responsibilities
- Drive continuous process improvement by identifying optimization opportunities in country-specific processes. •
- Own the change order process liaising with external stakeholders ensuring gathering of requirements, pricing, implementation, updated documentation and training to internal teams. •
- Ensure that global and local process standards are clearly understood, implemented, and adhered to by country teams, while accommodating client-specific requirements as necessary. •
- Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations. •
- Support with developing training materials and provide training to junior and medior team members ensuring they understand global and local standards, operating models, and process documentation. •
- Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of global and local standards, procedures and process changes. •
- Support the creation or modification of processes, ensuring they meet global standards while accommodating local conditions. •
- Calculate, maintain and update complex data records in HR systems in relation to, but not limited to: • Benefits •
- Lead the change order management process for internal applications and where applicable liaise with third parties for third party change order management. •
- Orchestrate the delivery of HR services to customers, ensuring effective service delivery and smooth execution of tasks within the team.
- Demonstrate the ability to work under pressure, prioritize tasks for the team effectively, and ensure high levels of client satisfaction. •
Requirements
- Shape the Future with SAP MPS and BPO at SD Worx!
- We’re excited to kick off a new chapter at SD Worx! As we grow our SAP MPS (Managed Payroll Services) and BPO (Business Process Outsourcing) capabilities, we’re building a brand-new team and seeking talented individuals at all levels.
- As the HR Operations Specialist, you will be a key contributor to the HR operations BPO services for our newly created SAP MPS (Managed Payroll Services) and BPO (Business Process Outsourcing) service organization.
- experience in the HR and Payroll outsourcing in an enterprise business outsourcing environment. •
- experience with HR processes such as, but not limited to: • Time Tracking • Benefits • Garnishments •
- Experience with employee lifecycle management, and HR compliance and regulations. •
- Experience in managing client relationships and delivering HR services to multinational clients. •
- Familiarity with Service Level Agreements (SLAs) and KPI measurement and reporting. •
- Excellent communication skills with the ability to work effectively with clients and collaborate across teams. •
- Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently. •
- Problem-solving and conflict resolution skills, with the ability to drive improvements in HR processes. •
- Experience in a Payroll and BPO outsourcing environment is preferred. • Experience with: • SAP SuccessFactors • SAP Payroll •
- HR analytics and automation tools •
- Experience with SuccessFactors Employee Central Global Benefits, Worksmile, Benify or any other benefits solution is preferred. •
- Certification such as PHR or CIPD is a plus. •
- Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.
Benefits
- Stable employment conditions: permanent employment contract (after a 3-month probation period) •
- Private medical care (LuxMed) •
- Lunch card (Edenred) •
- Financial allowance for remote work • Loans for employees •
- Workation: possibility to work from any SD Worx location (4 weeks per year, EU only) • Life insurance • Holiday allowance •
- Free language courses (during your working hours) • Annual bonus • Integration events •
- PPK (Employee Capital Plans): 3.5% employer contribution •
- benefits management , pensions , insurances and garnishments .
- Pension and Insurance • Time Tracking • Garnishment •
- Pensions and Insurances •
Additional details
- SD Worx is a leading European provider of Payroll & HR services with global reach.
- Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.
- If you're passionate about Payroll and HR outsourcing and want to be part of an international team delivering innovative solutions, this is your chance to make a real impact.
- Become a key player in shaping the future of global HR and payroll services.
- Apply now and join SD Worx on this exciting journey!
- Flexible working hours and remote work opportunities •
- Free parking spaces for employees • Referral program •
- Learning opportunities: through an individual development plan and professional training •
- Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!
- This role includes delivery assurance with high quality operational support across, but not limited to time management ,