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Posted 3 weeks agoSenior Technical Account Manager
at Workday
Tokyo, JapanRemote
Requirements
- We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
- experience for customers that require a higher level of engagement.
- TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams.
- This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates.
- The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers.
- Qualifications: BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen 7+ years of
- experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution 5+ years of
- experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts Must speak and write Japanese and English fluently Other
- experience with at least one of the following business areas preferred: Human Resources, Payroll, Time Tracking, Recruiting, Financials History of successful issue resolution and escalation management skills at all levels, including executive.
- Ability to quickly assess and navigate high-stress situations.
- Ability to work independently, adapt quickly, and maintain a positive attitude.
- Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote.
Benefits
- In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
- You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links.