customer support
Posted Feb 20Product Support Specialist - Australia
at Ashbyhq
AustraliaRemote
Requirements
- As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication.
- experience for customers ranging across all market segments.
- We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.
- Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.
Benefits
- BENEFITS - 10-year exercise window for stock options.
- You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. - Unlimited PTO with four weeks is recommended per year.
- Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 - Generous paid family leave. - Generous equipment, software, and office furniture budget.
- Get what you need to be happy and productive! - $100/month education budget with more expensive items (like conferences) covered with manager approval.
Contact
- Learn more on our website: https://www.ashbyhq.com/%EF%BF%BC%EF%BF%BCWehttps://www.ashbyhq.com/ We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom.
- You can take a look at our Leadership Principles https://www.ashbyhq.com/blog/culture/ashbys-leadership-principles to get a sense of what we value in People Leaders at Ashby.
Additional details
- I'm excited to share that we're hiring a Product Support Specialist in the APAC region, specifically in Australia 🎉.
- Over the past few years, we’ve built a team of Ashby experts who delight customers through keen attention to detail, deep product knowledge, and fast, thoughtful support.
- By joining the team, you’ll contribute to delivering that same world-class experience.
- In this role, you’ll work closely with customers every day.
- Ashby is a broad and complex product, so you can expect to handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices.
- You’ll also spend time on projects that make the work we do better.
- Past projects our team has taken on include: - Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team. - Developing workflow automation allowing for better team cohesion and efficacy.
- These and other values, which we’ll explore more deeply during the interview process, guide how we work.
- YOU SHOULD APPLY IF: - You are already comfortable owning complex SaaS troubleshooting from first report through resolution, including isolating configuration issues, reproducing ambiguous behavior, and communicating clearly - You can explain technical issues concisely, you think systematically, and operate with strong ownership in asynchronous environments.
- You can explain the same issue differently depending on the audience, while staying clear and direct. - You’re curious—both when addressing customers and when creating solutions that improve our workflows.