customer support
Added 2 hours agoATM Solutions CoE Support
at NCR Atleos
Hyderabad, IndiaOn-site
Responsibilities
- Resolve the “Service Now” requests for issues and changes Troubleshoots report, system or ATM problems to identify root cause and recommends mitigating actions or provides data to colleagues for further analysis
- Initiate escalation (Bridge Call) and work with multiple specialist team to resolve a Problem.
- Support RCA Create and run data analysis and extracts as required by both operational and business teams Recommend Workflow change within the relevant ATM “Dispatch” tool to ensure accuracy of service action initiated Create and maintain new Splunk Dashboards extracting/inputting information from database
- Perform other duties as assigned Individuals possessing the following skill sets are encouraged to apply: QUALITIFICATIONS:
Requirements
- Ability to work directly with other support teams for issue resolution as well as projects
- Log File analysis Familiar with raising Jira Ability to modify reports/dashboards on-demand with Splunk's extensible data platform
- Understanding of database table structure, SQL script build familiarity (or Splunk)
- Microsoft Office suite including PowerPoint, Visio, Excel, Power BI Expert in Windows server operating systems
- Solid understanding of LAN/WAN networking
- Understanding knowledge of firewalls, routing and switching, and internal/external load balancing (LAN/WAN) SYSTEMS INVOLVED: Proprietary NCRAtleos Application for running ATM’s neoterm and Active Enterprise in particular
- Microsoft VMware Virtual Machines
- Bachelor’s degree in a related field preferred or equivalent work experience 1+ years’
- experience required in MS SQL Server and data mining skills and fundamentals of statistics Minimum 2 years’
- experience supporting Microsoft Windows environments Minimum of 2 years’
- experience working in Information Technology #LI-NA1 Offers of employment are conditional upon passage of screening criteria applicable to the job.
Benefits
- FISERV’s Device Manager Product for ATM monitoring and dispatching service NCRAtleos Vision Solution for ATM monitoring and dispatching service