product
Posted 19 hours agoStaff Product Manager – Agency Monetization & Wallet
at HighLevel
IndiaRemote
Responsibilities
- Identify customer problems and market opportunities to improve how agencies monetize HighLevel products and manage financial operations.
- Lead product initiatives from discovery through execution, balancing customer needs, technical complexity, and business objectives.
- Collaborate with Finance, Revenue Operations, Customer Success, and other Product teams to ensure seamless end-to-end monetization workflows.
- Define success metrics, leverage customer insights and data, and continuously optimize product performance.
- Drive alignment across stakeholders while influencing product direction across multiple teams.
- Mentor Product Managers and contribute to raising the overall product management bar across the organization.
- Lead the end-to-end product lifecycle, from customer discovery and strategy through execution, launch, and continuous improvement.
- Build products that simplify how agencies monetize HighLevel, manage billing workflows, and operate their businesses.
- Drive product decisions by leveraging customer research, market insights, experimentation, and data.
- Define success metrics, monitor product performance, and continuously improve customer
- Mentor Product Managers and contribute to strengthening product strategy, execution, and product management best practices across the organization.
- Track record of driving measurable impact through systemic improvements, automation, and data-driven decisions. Nice-to-Have Prior
Requirements
- About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale.
- experience through data-driven iteration.
- Proven ability to design, ship, and scale systems that handle large volumes of financial transactions and reconciliations.
- Deep understanding of Stripe’s ecosystem — including Connected Accounts, Treasury, Payment Intents, Tax APIs, and reconciliation workflows.
- Demonstrated ability to work across finance, tax, and engineering teams to ensure accounting accuracy and regulatory alignment.
- experience using SQL, BI tools, or financial data models to diagnose issues and validate hypotheses.
- Strong stakeholder management and communication skills, with the ability to simplify complex financial concepts for cross-functional audiences.
- Familiarity with accounting systems (NetSuite, Chargebee, QuickBooks) and their integration with payment data pipelines.
- Understanding of reseller ecosystems, margin management, and agency billing workflows.
- Experience with cross-border compliance and digital goods taxation (VAT, GST, HST).
- Background in high-scale SaaS or fintech environments (e.g., Stripe, Shopify, Adyen, PayPal, or B2B billing systems).
Experience
- Requirement: 8+ years of Product Management experience, including ownership of complex financial or payments infrastructure in SaaS or fintech environments.
Benefits
- What You'll Do Own the product vision, strategy, and roadmap for HighLevel's Reselling, Rebilling, and Wallet products.
- Influence product direction across multiple teams and align stakeholders around a shared product vision.
Additional details
- Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale.
- By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
- Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily.
- With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
- Our peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
- We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide.
- Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
- Our impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.
- Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.
- You will be responsible for how agencies recover platform costs, apply markups, resell HighLevel products, manage funds, and understand the movement of money across their accounts and customers.