other
Posted YesterdayRelationship Manager, Small Business 2
at Intercom
Sydney, AustraliaHybrid
Responsibilities
- Build relationships with Fin’s small business customers ensuring revenue growth and customer retention
- Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
- Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
- Track and report all key metrics related to customer growth, retention and Fin product usage growth
Requirements
- Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
- Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
- Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
- Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
- Experience managing procurement processes
- Ability to build and maintain deep client relationships across levels in complex organizations
- Demonstrable history of leadership, with both immediate and cross-functional teammates Benefits
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- MacBooks are our standard, but we also offer Windows for certain roles when needed #LI-Hybrid Policies
Experience
- 2+ years managing a large book of business; 150 accounts (retention, renewals, & account growth)
- 1+ years selling SaaS products •