Relationship Manager, Small Business 2

Sydney, AustraliaHybrid

Responsibilities

Build relationships with Fin’s small business customers ensuring revenue growth and customer retention
Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
Track and report all key metrics related to customer growth, retention and Fin product usage growth

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
Experience managing procurement processes
Ability to build and maintain deep client relationships across levels in complex organizations
Demonstrable history of leadership, with both immediate and cross-functional teammates Benefits
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
MacBooks are our standard, but we also offer Windows for certain roles when needed #LI-Hybrid Policies

2+ years managing a large book of business; 150 accounts (retention, renewals, & account growth)
1+ years selling SaaS products •