other
Posted 9 hours agoRelationship Account Manager
at MongoDB
Hybrid
Responsibilities
- Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base
- Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews
- Own and deliver an accurate forecast of your business week over week; quarter over quarter
Requirements
- We are looking to speak to candidates who are based in Kuala Lumpur, Malaysia and available to work in a hybrid working model.
- experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility
- Mandarin/Bahasa Language Proficiency is strongly preferred
- The ability to execute on activity and pipeline expectations and published standards of excellence
- Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
- Demonstrated ability to articulate the value of a complex enterprise technology
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to work in a fast paced environment
- The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB
- We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
- MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
- Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- Learn more about what it’s like to work at MongoDB , and help us make an impact on the world!
Experience
- 5+ years of work experience, of which at least 3+ years of quota-carrying
Benefits
- From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.
Additional details
- The Relationship Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process.
- This team was established ~2 years ago and continues to grow and scale within APAC.
- Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success.
- In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between.
- This would be the first Relationship Account Management team hire in Malaysia and is NOT a remote role.
- A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention
- A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
- An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
- High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
- Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc