other
Posted Apr 29Customer Care - eCommerce, Guide
at bickr
Waterloo, United StatesOn-site
Responsibilities
- Utilize databases and resources to research and resolve consumer inquiries.
Requirements
- Technical understanding of bicycles and bicycle repair.
Benefits
- Competitive health care
- PPO & HDHP medical plan options, Dental insurance, Vision insurance
- Free life insurance & optional term life insurance
- Competitive vacation package
- 401(k) with match and Employee Stock Ownership Plans (ESOP)
- 12 weeks of maternity leave with 100% pay
- Flexible holiday schedule – 10 company holidays
- Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
- Employee discounts on all product
- Deep partner retail discounts We are an Equal Employment Opportunity (“EEO”) Employer.
- This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Contact
- Sound pretty sweet? Then come join us! Job Description The Trek eCommerce team welcomes our customers to the best online bike shop in the world, trekbikes.com.
Additional details
- A bit about us Trek is an awesome place to work, with amazing benefits for all employees.
- We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.
- When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so.
- We are seeking a dedicated and enthusiastic individual to demonstrate exceptional hospitality in the e-commerce space.
- Our ideal candidate is passionate about helping people achieve their goals, finding solutions for our customers, and takes pride in celebrating the success of others.
- What you’ll be doing: Acts as a resource for customers and retailers regarding product and technical questions with the right amount of empathy and urgency.
- Help customers choose the right bikes, accessories, and other Trek products to ensure an awesome biking experience.
- Assist customers via email, phone, live chat, or video within expected standards.
- Partner with shops to create awesome solutions for riders.
- Continuously learn and suggest process improvements to enhance our hospitality.