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customer support

Posted 22 hours ago

In-Service Support (ISS) Project Manager

at CAE

Hybrid

Responsibilities

  • Oversee financial and operational resources to meet contractual obligations and ensure project profitability.
  • Manage low- to medium-risk projects or phases of larger projects and contribute to product line and process improvement initiatives.
  • Develop and execute project management plans for projects of low to medium complexity.
  • Establish project goals and objectives with potential financial impact.
  • Recommend and participate in continuous improvement initiatives.
  • Develop procedures and guidelines for project execution.
  • Identify gaps in customer technical specifications and propose solutions.
  • Direct multiple concurrent projects involving resource allocation, scheduling, and subcontracting activities.
  • Negotiate subcontract terms and workshare agreements.
  • Resolve scheduling and workload challenges through prioritization.
  • Support proposal development, including technical, cost, and schedule aspects.
  • Implement and manage project work breakdown structures.
  • Coordinate project technical activities.
  • Identify opportunities for contract amendments or scope expansion to improve project outcomes or financial performance. Minimum

Requirements

  • Qualifications Bachelor’s degree in Engineering, Project Management, Commerce, or a related field. Minimum of 5 years of relevant project management experience.
  • Experience managing low- to medium-complexity projects.
  • Fluency in English and French.
  • Ability to travel occasionally within Canada.
  • PMP certification or equivalent accreditation. Preferred
  • Experience managing projects within training, simulation, defense, or aerospace environments.
  • Experience working with government contracts or defense clients. Demonstrated
  • experience in financial management and profitability analysis of projects.
  • Experience leading multi-site or distributed teams. Familiarity with PMO governance frameworks and structured project methodologies.

Additional details

  • Behind every success is a team of dedicated experts driving us forward.
  • Our corporate functions don’t just support — they lead, shaping the company’s path and preparing clients and employees for the moments that matter.
  • Be part of a team where your work makes a difference, with opportunities to grow, collaborate, and thrive.
  • Description Within CAE Defense & Security International, our TCO Canada organization spreads across the country through 10 cities with over 40 training devices in support of DND Training Delivery to the next generation of aircrew and maintenance crews.
  • Our main objective goes beyond the delivery of simulators, courseware and training solutions.
  • We ensure training delivery and training operations.
  • We focus on long term relationship with our customer, as we ensure the sustainability and improve the training solution as it evolves through the lifecycle of the aircraft evolution within the
  • requirements of our contracts being the training partner of choice for Canada. Key Duties &
  • Responsibilities Manage the execution of the In-Service Support (ISS) project for Training Center Operations (TCO) Canada, in collaboration with Training Center Site Managers and internal support functions, in alignment with PMO governance.
  • Provide day-to-day leadership and direction to team members.

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