Application Development Consultant – Salesforce Service Cloud

Hybrid

Responsibilities

Lead and implement the design and technical strategy for Salesforce Service Cloud in the Goodyear Fleet Business to deliver exceptional, consistent user
Ensure that the designs meet business requirements, scalability, security, and maintainability requirements.
Develop robust integration between Salesforce and other platforms, including ERP, Cloud, mobile etc. Strive for excellent user experience, seamless and robust process flows, and avoid redundancy. 3.Performance, Security & Compliance — Ensure the solution meets performance SLAs (large dataset handling, sharing model), role-based access controls (field- and row-level), and compliance
Implement monitoring and observability for key performance indicators. 4.Platform Delivery & Governance — Follow established policies and best practices for scope definition, implementation, testing, business activation and maintenance.
Collaborate with other Salesforce IT teams to establish and enforce platform-wide global standards. 5.Customer
Support rollout and adoption with agile project methodology.

experience for fleet customers, service providers and Goodyear front-/backoffice across digital and field channels.
As the Service Cloud Architect you will translate business strategy into a resilient Salesforce architecture - including, but not limited to, field service (FSL), case management, omni-channel routing, service console, digital messaging, and AI-driven scenarios.
Maximize the usage of Salesforce’s out-of-the-box functionality and AI/automation capabilities. 2.Integrations & End-to-End Service Flows — Design processes end-to-end from the perspective of all involved personas and across various internal and external platforms.