other
Posted 4 weeks agoApplication Development Consultant – Salesforce Service Cloud
at Goodyear
Hybrid
Responsibilities
- Lead and implement the design and technical strategy for Salesforce Service Cloud in the Goodyear Fleet Business to deliver exceptional, consistent user
- Ensure that the designs meet business requirements, scalability, security, and maintainability requirements.
- Develop robust integration between Salesforce and other platforms, including ERP, Cloud, mobile etc. Strive for excellent user experience, seamless and robust process flows, and avoid redundancy. 3.Performance, Security & Compliance — Ensure the solution meets performance SLAs (large dataset handling, sharing model), role-based access controls (field- and row-level), and compliance
- Implement monitoring and observability for key performance indicators. 4.Platform Delivery & Governance — Follow established policies and best practices for scope definition, implementation, testing, business activation and maintenance.
- Collaborate with other Salesforce IT teams to establish and enforce platform-wide global standards. 5.Customer
- Support rollout and adoption with agile project methodology.
Requirements
- experience for fleet customers, service providers and Goodyear front-/backoffice across digital and field channels.
- As the Service Cloud Architect you will translate business strategy into a resilient Salesforce architecture - including, but not limited to, field service (FSL), case management, omni-channel routing, service console, digital messaging, and AI-driven scenarios.
- Maximize the usage of Salesforce’s out-of-the-box functionality and AI/automation capabilities. 2.Integrations & End-to-End Service Flows — Design processes end-to-end from the perspective of all involved personas and across various internal and external platforms.
Benefits
- Goodyear is one of the world's largest tire companies.
- Goodyear is an equal employment opportunity employer.