customer support
Posted Jan 14, 2025Technical Support Specialist (Based in Mexico)
at Okendo
Mexico, MexicoOn-site
Responsibilities
- Install, style and assist with the setup and configuration of the Okendo app according to the requirements of the customer.
- Ensure the completion of your own work and follow up with others as required.
- Demonstrate a concern for accuracy at every stage and in every aspect of a task.
Requirements
- This position involves completing onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript.
- -Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript).
- experience in a customer facing support role with a technical specialization -You must have
- experience writing code, in either an academic or commercial setting.
- Ideally, using front-end technologies such as HTML, CSS, and JavaScript - an understanding of these technologies is a must. -You should have clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users. -You should be confident at troubleshooting, debugging and problem-solving Qualities Communication Skills: Clear and concise written and verbal communication skills, adept at engaging both technical and non-technical users.
- Technical Proficiency:
- Experience with HTML/CSS and Shopify (or similar e-commerce platforms). Familiarity with SaaS and
- experience with Hubspot or similar CRM.
- Quick Learner: Exhibit the ability to grasp new concepts swiftly.
- -You are certified as an Okendo Product Expert.
- -You are shadowing other TSS on how to handle chat and email.
Experience
- What we need from you: -3+ years of
Additional details
- Position Summary: As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands.