Laboratory Customer Support Consultant-Dutch and English speaker

Hoofddorp Hq, NetherlandsHybrid

Requirements

They have to plan a surgery on Molly the cat and it requires additional tests that need to be sent to one of our laboratories based on the preliminary testing results.
What You Need to Succeed: The ideal candidate is self-motivated and creative person, who can anchor these traits with a high degree of accuracy and an analytical mindset.
Additional fluency in French would be an important addition.
This requires a degree of flexibility on your side, to take on new challenges, to be open to change, to think outside of the box, and to be stretched beyond your comfort zone.
You mastered problem solving skills and you have a fine attention to detail.
Superb communication (both written and verbal) and listening skills are a must in order to be a successful customer support specialist.
Including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
It is important to have strong computer and technical skills, with the aptitude to learn applicable software and hardware.
Ability to ability to withstand stress.
Ability to be on the phone for 8 hours a day.

Additional Job Description Our Customer Support Consultants are the direct line between IDEXX and our customers.
That is why they are so crucial to achieving our Purpose.
As the first point of contact between IDEXX and our customers, our support professionals are vitally important.
In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs.
Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.
As member of this team this is what your day would look like: You start working in the morning, a vet is calling you.