operations
Posted 4 days agoSr Logistics Manager, Americas Retail Operations
at oura
Hybrid San Francisco, United StatesHybrid
Responsibilities
- Evaluate complex new retailer routing guides and technical requirements, setting up our 3PL partners successfully to execute error-free launches.
- Enforce strict compliance across routing guides, packaging/labeling mandates, and technical EDI readiness to protect brand reputation and delivery standards.
- Drive operational efficiency to systematically accelerate fulfillment speed and shorten PO-to-delivery timeframes across the Americas.
- Run sophisticated cost analyses across both Prepaid and Collect freight models to determine the most profitable distribution path forward and map out our true cost-to-serve.
- Create, implement, and own an end-to-end chargeback deduction and dispute process to rigorously defend company margins against retail penalties.
- Identify, analyze, and execute aggressive logistics cost-down initiatives to reduce total retail cost-per-unit.
- Own all retail KPI reporting and performance analysis, turning operational data into actionable supply chain improvements.
- Collaborate closely with internal Trade Compliance and Global Logistics teams to design and align the warehouse and distribution networks needed to support further expansions into Canada and LATAM.
- Define the long-term operational blueprint, scaling strategy, and structure for what the Americas retail logistics team looks like down the line.
Requirements
- Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app.
- experience in retail logistics, B2B wholesale distribution, or supply chain operations, including 2+ years of direct people management
- experience within a product-shipping industry (e.g., CPG, Consumer Electronics, Apparel).
- Deep technical expertise in retail compliance and chargeback management, with a proven track record of analyzing routing guides, managing EDI setups, and building systematic processes to audit and dispute retailer deductions.
- Collaborative network experience, with a background working closely alongside internal Trade Compliance and Global Logistics teams to support retail fulfillment nodes (exposure to Canada/LATAM distribution a plus).
- Exceptional cross-functional communication and influence, with the ability to confidently act as the "voice of logistics" to sales teams, corporate leadership, and external 3PL partners.
Experience
- We would love to consider you for this role if you have: 7+ years of
Benefits
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
- While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions.
- Region 1: $143,650 - $169,000
- Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by
Additional details
- Our mission at Oura is to empower every person to own their inner potential.
- We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
- Empowering the world starts with living our values and empowering our team.
- As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
- Oura is experiencing explosive momentum, delivering 100% YoY growth over the past three years—moving from zero retailers in 2023 to multiple active major accounts today, with more launches slated for this year alone.
- In this role, you will lead a team of 2 direct reports and take full scope ownership of both sustaining/optimizing our current retail footprint and executing flawless new retailer launches.
- You will own the performance metrics, drive cost-down strategies, and act as the vital bridge between retail operations, 3PL partners, and our internal Trade and Logistics teams.
- Act as the primary logistics operational lead for all Americas retail channels, ensuring existing accounts are optimized while seamlessly onboarding the 6 new retailers in our pipeline.
- Serve as the definitive cross-functional voice for logistics, partnering closely with Sales and Account Management during commercial expansion discussions to ensure supply chain readiness.
- Partner with technical and IT teams to automate manual tracking workflows, reduce data errors, and enhance real-time end-to-end shipment visibility.