Senior Observability Architect | West Coast | PST | Remote

United StatesRemote

Responsibilities

Design the observability maturity journey of customers and assist them on that path.
Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
Collaborate with clients to develop and execute technical roadmaps.
Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
Develop and maintain strong, long-term relationships with key stakeholders.
Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
Conduct training sessions and workshops to educate clients on our technology.
Develop and deliver technical documentation, guides, and tutorials.
Prepare and present reports on client metrics, achievements, and areas of focus.
Identify and provide timely workarounds and solutions to meet a customer’s business needs.

With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions.
Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost.
Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). •
experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
Proven ability to manage multiple clients and projects simultaneously.
Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.