engineering
Posted Jan 16Technical Support Engineer – On-Premise
at Mistral AI
Paris, FranceOn-site
Requirements
- Frontline Investigation: Handle escalated tickets from enterprise clients via Intercom, focusing on on-premise infrastructure and AI-related issues (e.g., deployment, performance, integration, security).
- Root Cause Analysis: Ask the right questions to gather context, reproduce issues in test environments, and diagnose technical problems (systems, networks, storage, GPU clusters, AI models).
- On-Premise & Cloud Environments: Deep understanding of Linux/Windows servers, networking, virtualization, storage, security (firewalls, RGPD compliance), and cloud providers (AWS, GCP, Azure). Kubernetes/Helm:
- Experience with deployment, scaling, and troubleshooting of applications in Kubernetes clusters using Helm charts.
- Terraform: Familiarity with Infrastructure as Code (IaC) for managing cloud resources is a strong plus.
- AI Infrastructure: Knowledge of AI/ML pipelines, LLM/RAG deployments, GPU acceleration, and data storage solutions for enterprise clients.
- Tooling: Proficiency in Intercom, monitoring tools, scripting (Bash/Python), and diagnostic utilities (logs, performance metrics). Who you are Required
- experience with troubleshooting complex technical issues in enterprise environments.
- Knowledge of AI/ML workflows, data pipelines, or high-performance computing (a strong plus).
- Familiarity with ticketing systems (Intercom), RGPD compliance, and security best practices. Soft Skills:
- Curious and adaptable, with a willingness to learn and master new technologies. Why Join Mistral AI?
- Impact: Directly contribute to the success of enterprise AI deployments and shape the future of on-premise support.
- Innovation: Work with cutting-edge AI technology in a dynamic, mission-driven company.
Experience
- Experience: 3+ years in technical support, systems administration, or DevOps, with a focus on on-premise or hybrid infrastructures. Technical Skills: Hands-on
Benefits
- Strong written and verbal communication in French and English (additional languages are a bonus).