other
Posted Feb 24Customer Experience Specialist
at Warp
New York, United StatesRemote
Requirements
- ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies.
- Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1.
- Warp is built from day one for AI to be the primary operator, not a feature.
- Every advance in LLM capability widens our lead.
- Experience Specialist at Warp, you'll be the frontline advocate for our customers and a deep product expert on the Warp platform. You'll join our growing Customer
- Experience team — reporting to the Head of Customer Success — and serve as the go-to person when customers need guidance, answers, or hands-on support.
- Experience with tools like Linear, Pylon, or Slack — or ability to learn quickly - Ability to manage multiple cases simultaneously without letting anything fall through the cracks - Nice to have: background in HR, payroll, or financial services
Benefits
- Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B.
- BENEFITS AT WARP: - 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents. - 401(k) Matching: Start investing in your future from day one. - Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your
- Benefits: Pre-tax commuter
Additional details
- Legacy vendors in our space built their businesses by profiting from complexity.
- We hire people who ship constantly, own outcomes, and care about craft.
- We're in the office five days a week because speed and proximity are a competitive advantage at this stage.
- If you want to build something that automates an entire category of core work, not just another point solution, this is the place.
- We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital.
- Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more.
- You'll be a true partner in resolving customer cases end-to-end, translating real customer pain into actionable insights for our engineering and product teams, and getting ahead of issues before they become patterns.
- WHAT YOU’LL DO - Own real-time customer engagement via chat, Slack, and email — maintaining high service quality and fast response times - Resolve complex payroll challenges including tax notices and payment issues - Develop deep product expertise in Warp and serve as the team's internal resource for how the platform works - Partner with engineering on customer cases — context-setting, reproducing issues, and seeing them through to resolution rather than simply escalating - Translate customer-reported
- benefits for your daily trip to our NYC office. - Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue. - Quarterly Offsites: Beautiful locations to connect as a team.
- Warp is based in New York City, and we prioritize candidates who can commit to being on-site 5x per week.