other
Posted 3 weeks agoProcessor Implementation Manager
at Chime
New York Usa, United StatesHybrid
Responsibilities
- Support complex processor implementations, migrations, and platform changes, ensuring operational readiness and clean handoff to steady-state owners — with data validation at every stage.
- Write sophisticated SQL queries to investigate transaction anomalies, support reconciliation research, and surface root causes across large, multi-rail datasets in Snowflake.
- Collaborate with bank partners and engineering on funds flow, reporting, and transaction investigations — bringing structured analysis and proposed resolutions, not just problem statements.
- Support Accounting, Audit, Risk, and Finance by interpreting platform behavior and transaction data to aid investigations and reporting
- Define expected versus anomalous processor behavior and contribute to the design of monitors and alerts in partnership with Engineering and Processor Operations.
- Perform advanced data analysis and SQL-based investigations to support reconciliation research root-cause analysis and be able to articulate the finding to a broader audience.
- Support Accounting, Audit, Risk, and Finance with platform behavior interpretation and transaction-level data — translating SQL output into business-ready findings.
Requirements
- This role is built for someone who leads with data — using advanced SQL and analytics to drive decisions, resolve ambiguity, and surface system behavior that others miss.
- 6+ years in bank and/or payment operations with a broad understanding of operations; including accounting, funds flow, settlement, processing, etc
- Expert-level SQL skills — you write complex, optimized queries from scratch and are comfortable independently investigating large transactional datasets.
- Experience in Snowflake strongly preferred.
- An understanding of the end-to-end payments ecosystem, including payment methods, card networks, issuer processing, and the regulatory environment
- An understanding of ACH originations, returns, settlements and everything in between, AAP certification is a huge plus
- Familiarity with network operations including Visa, Mastercard, PLUS, and Star, as well as with network vendors that facilitate AFT/OCT payments and other forms of card-based money movement •
- Experience working cross functionally with Product, Accounting, Compliance, Legal, Risk & Engineering to identify, evaluate and size opportunities and prioritize work •
- Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short term and long term optimizations
Benefits
- The base salary offered for this role and level of
- experience will begin at $130,000.00 and up to $180,000.00.
- Full-time employees are also eligible for a bonus, competitive equity package, and benefits.
- The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
- 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
- 💰 Competitive salary based on experience
- ✨ 401k match plus great medical, dental, vision, life, and disability benefits
- 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- 🫂 1% of your time off to support local community organizations of your choice
- 👟 Annual wellness stipend to use towards eligible wellness related expenses
- 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
Contact
- If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com .
Additional details
- The Processor Implementation Manager is an individual contributor role within ChimeCore’s Processor Operations function, focused on ensuring the reliable implementation, validation, and operational readiness of payment processors, funds flows, and platform changes across our internal processing system.
- You'll partner closely internally with Engineering, Accounting, Finance, and Bank Partnerships and externally with our bank partners, serving as the analytical backbone of complex payment investigations and implementations.
- Serve as a subject matter expert on ChimeCore payment flows, transaction lifecycles, and data models — and translate that expertise into clear, queryable logic others can rely on.
- Participate in incident response and escalations by driving investigation, proposing hypotheses, and supporting remediation, with accountability shared across owning teams.
- Act as a trusted analytical advisor to Implementation and Reconciliation Managers, providing implementation context grounded in data. To thrive in this role, you have
- A member obsessed mindset, eager to learn and improve the user experience
- A curious and creative problem solving ability - can facilitate resolution of issues in a timely manner by working cross-functionally with product and engineering teams
- Excellent business acumen, communication skills and a self-starting attitude
- At Chime, we believe that everyone can achieve financial progress.
- We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free.