Technology Operations Specialist (L3) - Job Posting

San Francisco, United StatesOn-site

Requirements

ABOUT MERCOR Mercor's mission is to organize human intelligence to power the AI economy.
We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development.
Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone.
Mercor is creating a new category of work where expertise powers AI advancement.
You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
experience for technical teams building the future of AI. You'll be based in our San Francisco office, collaborating closely with Security, Engineering, and People Ops. IN THIS ROLE,
EXPERIENCE WITH: - Expert troubleshooting across the Apple ecosystem, including MDM (Kandji, Jamf, Intune) - Advanced Google Workspace and Okta administration (SAML/OIDC, lifecycle automation, SCIM provisioning) - Multi-cloud Support (AWS, Azure, GCP) - Network troubleshooting (DNS, VPNs, VLANs) - Scripting and automation (Python, Bash) and APIs for repetitive tasks and integrations, plus low-code automation tools (Okta Workflows, Zapier) WHAT MAKES THIS ROLE UNIQUE You'll spend most of your day handling
As we scale, you'll hire and mentor the next IT Operations team members, shaping how we support a fast-growing AI company.

Today, more than 30,000 experts in our network collectively earn over $2 million a day.
Mercor is a profitable Series C company valued at $10 billion.
BENEFITS - Bi-annual performance bonus structure - Generous equity grant vested over 4 years - Up to $15k Relocation bonus - $10K housing bonus (if you live within 0.5 miles of our office) - $1.5K monthly stipend for meals - Free Equinox membership - $200 monthly laundry reimbursement - $200 monthly personal wellness reimbursement - Health, Dental, Vision insurance

Achieving this requires an ambitious, fast-paced and deeply committed team.
We work in-person five days a week in our San Francisco, NYC, or London offices.