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Posted Jun 4Client Success Lead
at Pave Bank
Hong Kong SAR ChinaOn-site
Requirements
- experience in Client Success, Account Management, Client Success, managing enterprise or fintech clients in complex operational environments. - Sector Background: Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software. - Operational & Compliance Knowledge: Hands-on
- experience working within Risk and Compliance frameworks to manage client portfolios safely.
- - Global Mindset: Ability to manage international portfolios and work effectively across diverse, global teams.
- - Communication: Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders.
Experience
- Experience: 6+ years of progressive
Benefits
- - Languages: Fluent in English; Mandarin or any additional languages are considered a bonus.
- WHAT WE OFFER: - The opportunity to shape the future of programmable banking and define new standards for global business finance. - A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation. - Competitive compensation and
- benefits package. - Equity in the company—so you're aligned with our growth and success.
Additional details
- ABOUT PAVE BANK: Pave Bank is the world’s first programmable business bank.
- Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences.
- ABOUT CLIENT SUCCESS: The Client Success team ensures our clients successfully adopt, operate, and scale using Pave’s banking platform.
- We sit at the intersection of clients, operations, engineering, and compliance, ensuring that our services are delivered reliably while continuously improving operational efficiency and client experience.
- Our goal is to ensure clients derive maximum value from Pave’s platform while maintaining the highest operational and regulatory standards.
- ROLE OVERVIEW As a Client Success Lead, you will be responsible for managing the operational lifecycle of client relationships—from onboarding through ongoing support and operational optimization.
- You will ensure clients successfully implement and operate Pave’s banking products while driving operational excellence across client workflows.
- The role requires strong cross-functional collaboration with Product, Engineering, Compliance, and Risk teams to ensure client needs are addressed while maintaining regulatory integrity.
- This role combines client relationship ownership, operational problem-solving, and data-driven decision-making. KEY
- RESPONSIBILITIES OF CLIENT SUCCESS LEAD: - Client Management: Proactively identify opportunities to improve client adoption and operational efficiency.