operations
Posted 1 weeks agoField Operations Manager
at Xcel Energy
Denver, United StatesOn-site
Responsibilities
- Manage multiple locations that require extensive driving and travel (territories may extend thousands of square miles).
- Manage implement and coordinate training of Credit policy to other credit units.
- Coordinate customer awareness and training, as well as program implementation.
- Review all Revenue Protection investigations.
- Manage relationships with outsourced vendors, for assigned area, to ensure desired performance levels.
Requirements
- Requirements College degree or equivalent combination of education and
- experience required. 5 or more years of related work
- experience with automated and manual meter reading systems, billing system operations, credit and collection procedures/policies, thorough understanding of PUC and Electric and Gas rate requirements.
- Basic security management and loss prevention strategies is required.
- Minimum of 3 years leadership / supervisory experience required with preferred
- experience in labor agreement negotiations.
- Detailed knowledge of utility regulatory requirements, budgeting and customer resource systems (i.e., CRS) are required.
- Experience in conflict resolution.
Benefits
- Non-Bargaining The anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year This position is eligible for the following
- benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition