Field Operations Manager

Denver, United StatesOn-site

Responsibilities

Manage multiple locations that require extensive driving and travel (territories may extend thousands of square miles).
Manage implement and coordinate training of Credit policy to other credit units.
Coordinate customer awareness and training, as well as program implementation.
Review all Revenue Protection investigations.
Manage relationships with outsourced vendors, for assigned area, to ensure desired performance levels.

Requirements College degree or equivalent combination of education and
experience required. 5 or more years of related work
experience with automated and manual meter reading systems, billing system operations, credit and collection procedures/policies, thorough understanding of PUC and Electric and Gas rate requirements.
Basic security management and loss prevention strategies is required.
Minimum of 3 years leadership / supervisory experience required with preferred
experience in labor agreement negotiations.
Detailed knowledge of utility regulatory requirements, budgeting and customer resource systems (i.e., CRS) are required.
Experience in conflict resolution.

Non-Bargaining The anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year This position is eligible for the following
benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition