design
Posted 5 days agoSenior Product Designer - Loyalty
at Superapp
CroatiaOn-site
Responsibilities
- Create clear, engaging, and responsible customer journeys around rewards, progression, missions, benefits, promotions, and personalised offers, balancing customer needs, business goals, responsible gaming considerations, design cohesion, and ease of implementation
- Lead or actively contribute to product discovery, including problem framing, ideation, prototyping, validation, and iteration
- Define information architecture, user flows, interaction patterns, and final UI designs
- Monitor the performance of released experiences, identify learnings, and propose improvements
- Own your professional growth and support other team members by providing feedback, sharing knowledge, and contributing to a strong design culture
Requirements
- Use AI tools to support your work whilst ensuring final decisions remain grounded in evidence, product context, and human judgement
- Experience designing complex digital products across web and/or native platforms
- Strong UX skills and a deep understanding of user behaviour, motivation, and decision-making
- Ability to simplify complex mechanics, systems, or flows into clear and intuitive customer experiences
- Strong UI craft and attention to detail •
- Experience with qualitative and quantitative research methods and the ability to use data, research, and product context to make informed design recommendations
- Strong communication and presentation skills, with the ability to clearly explain design decisions and trade-offs to cross-functional partners including Product, Engineering, Data, Research, and other Designers
- Expert proficiency in Figma Practical
- experience using AI tools to support the design process
- Experience working in sports entertainment, gaming, betting, or another regulated industry •
- Experience with experimentation, A/B testing, or performance optimisation
Benefits
- Medical / Health Insurance Open Annual Leave
- Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision.
Additional details
- We are on a mission to pioneer the world’s next era of play.
- As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences.
- Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
- We are looking for a Senior Product Designer — Loyalty to join our Product Design Team and help shape the future of Loyalty, Rewards, and Engagement experiences at Super.
- In this role, you will work on product experiences that help customers discover, understand, earn, and use rewards across our digital products.
- You will partner closely with Product, Engineering, Research, Data, and other design teams to create engaging, responsible, and easy-to-use experiences, turning complex customer, business, and technical problems into clear, high-quality product outcomes.
- Work autonomously within a cross-functional product team to design end-to-end Loyalty and Rewards experiences across web and native platforms
- Proactively gather and analyse qualitative and quantitative data to inform design decisions, and translate complex product mechanics into simple, understandable, and motivating user experiences
- Work closely with Product Managers, Engineers, Data Analysts, Researchers, and other Designers to bring ideas from insight to launch
- Contribute to and use the design system to ensure consistency and quality across platforms