Senior Specialist, BPO Operations Excellence

(canada), CanadaHybrid

Responsibilities

BUILD SOMETHING PEOPLE LOVE Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost.

experience with at least 4+ years specifically overseeing BPO/Vendor relationships.
You understand the leverage points for improvement in a multi-site environment. - Strategic Execution: Demonstrated ability to translate high-level strategic goals into daily operational outcomes.
You know how to balance what needs to be done with what is possible to do. - The Dual Lens (Ops + WFM): Robust knowledge of Workforce Management (WFM) fundamentals (forecasting, scheduling, and occupancy) and how they directly affect client outcomes. - Analytical Storytelling: You have a sharp analytical mind and strong data instincts.
Nice to Haves - AI-First Mindset: Curiosity and
experience in how automation (LLMs, anomaly detection, or streamlined reporting) can make operational work smarter. - Regulated Industry: Prior
experience in Fintech, Banking, or highly regulated environments where accuracy and compliance are non-negotiable.
That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem.
AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets.
benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year ✈️ 90 days away: work outside Canada for up to 90 days per year 👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS 🌎 We are a hybrid team with over 1,500 employees across North America.