Customer Success Manager

London, United KingdomOn-site

Responsibilities

Maintain a balanced proactive/reactive relationship with your assigned accounts.
Consistent track record of providing stellar support to customers.

Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact. What You'll Do:
experience in customer success/account management in the affiliate or performance marketing sector
In-depth understanding of the affiliate/partnership ecosystem
Bachelor's Degree in Business, Marketing or related field
Solid understanding of the digital marketing ecosystem

Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Bring: 2+ years

Excellent time management skills Benefits and Perks:
benefits package that supports your well-being, growth, and work-life balance.
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.