engineering
Posted 1 weeks agoTechnical Support Engineer II
at Delinea
Home Office (philippines), PhilippinesRemote
Requirements
- Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI.
- This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.
- Please note; You will be required to commute to the office 3 days per week our office is based in Taguig City.
- experience as a technical support agent or its equivalent - In depth knowledge and
- experience in at least some of the following: - IT and System administration - Networking and data transport and encryption - Cloud infrastructure, Machine, network and services virtualization - Security concepts and methodologies - Relational databases and SQL language proficiency and .NET applications are a bonus What Else: - Troubleshooting and problem deconstruction - Strong written and verbal English communication skills - Ability to work diverse, international, customer and team environments - Able
- Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy.
Benefits
- We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
Contact
- Learn more about Delinea on Delinea.com http://Delinea.com, LinkedIn https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdelinea%2F&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f59%7C18d6ed03f0e5486183d2bb7b6c7c2bb2%7C0%7C0%7C638902656186877399%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=b1LCPIWSjxvblUYLlabUnRZ43S8rcspTQcBZsz0UbmU%3D&reserved=0,
Additional details
- About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise.
- It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time.
- With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise.
- Join our passionate, global team at Delinea and help us make the world a safer and more secure place.
- Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG.
- We value diversity, innovation, and a culture of respect and fairness.
- If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
- Summary: Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.
- This position reports directly to the Technical Support team manager.
- What You'll Do: - Provide post-sale technical support to customers and partners - Assess and document reported customer issues - Formulate and communicate resolution plans - Gather necessary information and resources - Investigate and reproduce case scenarios - Provide clear customer responses and document corrective actions