Patient Support Supervisor

GlobalRemote

Responsibilities

Ensure adoption of best practices
Drive team performance, engagement, and development 🔑 Key Responsibilities
Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support
Manage staffing, scheduling, PTO, and time reporting (ADP)
Ensure patients receive medications on time and without barriers
Maintain strong working relationships with pharmacy and clinical teams
Monitor and ensure achievement of service level metrics and quality standards
Conduct audits, oversee system workflows, and manage responsiveness to incoming requests
Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams
Identify and implement operational improvements and best practices
Support data, analytics, contracting, and special projects
Maintain confidentiality of sensitive patient and business data ✅

This is an ideal opportunity for a motivated, service-oriented leader with a background in pharmacy or healthcare operations who thrives in a fast-paced, growth-focused environment.
experience managing front-line employees and driving performance. 💼 Position Summary
National certification (CPhT) required
High School Diploma or GED (required)
Bachelor’s degree (preferred or in progress)
Ability to influence, collaborate, and drive results across teams
Proficiency in Microsoft Excel and Word (data analysis, reporting) •
Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)
Ability to lead both remote and on-site teams
🤝 Collaborative and supportive environment 🔍 SEO Keywords