other
Posted 3 hours agoTraining Specialist, PX & Patient Coordinators
at Natera
United StatesRemote
Responsibilities
- Facilitate live new hire training for PX and Patient Coordinator roles, covering systems, processes, call handling, and compliance expectations
- Lead remediation sessions for agents identified through QA monitoring, performance trends, or supervisor referral
- Adapt facilitation style to learner needs, pacing, and group dynamics while maintaining consistency in content delivery
- Document coaching interactions and track progress over time to inform remediation plans and escalation decisions
- Build and maintain eLearning modules, knowledge checks, and job aids for deployment in the LMS
- Ensure all LMS content is version-controlled and aligned with current documentation
- Track and maintain training data points including new hire completion rates, assessment scores, remediation participation, and time-to-proficiency metrics
- Prepare regular status updates and training reports for the Training Manager and key stakeholders, summarizing cohort progress, open items, and trend flags
- Monitor LMS data to identify patterns in learner performance and surface insights that inform curriculum adjustments or remediation needs
- Maintain accurate training records in accordance with quality and compliance standards
- Maintain training curricula for both new hire tracks and remediation pathways
- Collaborate with Document Control to ensure training content reflects current approved procedures
- Support the Training Manager and team leads with special projects, refresher campaigns, and product launches as needed
Requirements
- experience supporting revenue-generating teams — translating complex workflows into clear, engaging learning experiences that drive performance. Key Responsibilities
- Leverage AI tools to accelerate content development, enhance module interactivity, and improve learning design efficiency
- experience in a training, learning & development, or instructional design role, preferably in a healthcare, contact center, or patient services environment •
- experience — ability to deliver effective 1:1 and small group coaching that drives observable behavior change and performance improvement Demonstrated
- Demonstrated tech savviness with the ability to quickly learn and navigate new platforms, tools, and systems Hands-on
- experience using AI tools (e.g., Claude, Gemini, or AI-powered features within authoring or LMS platforms) to support content creation, efficiency, or workflow automation
- Ability to manage multiple concurrent training initiatives and deadlines Preferred
- Training certifications such as ATD Certified Professional in Talent Development (CPTD), Associate Professional in Talent Development (APTD), or equivalent highly sought
- Project management certifications such as PMP, CAPM, or equivalent (e.g., Certified Scrum Master, Six Sigma) highly sought •
- Familiarity with QA-driven remediation processes •
- Experience with eLearning authoring tools (Articulate Rise, Storyline, or similar)
- Knowledge of healthcare terminology, HIPAA, or revenue cycle workflows •
- Experience using AI tools for instructional design, script writing, or knowledge base development
- Data literacy — comfortable pulling, organizing, and communicating training metrics to varied audiences
- Tech fluency — quick to adopt new tools, platforms, and AI-assisted workflows with minimal ramp time
- Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Experience
- Qualifications Required 2+ years of
Benefits
- Comfort working in a fast-paced, evolving environment where processes change regularly The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
- Remote USA $70,000 — $75,000 USD OUR OPPORTUNITY
- Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
- benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other
- benefits include pregnancy and baby bonding leave, 401k benefits, commuter
Contact
- For more information, visit www.natera.com .
- Link: https://www.natera.com/notice-of-data-collection-california-residents/
- Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY.
Additional details
- The Trainer is responsible for designing, facilitating, and continuously improving training programs for Patient
- Experience (PX) and Inside Sales (Patient Coordinator) teams.
- This role supports both new hire onboarding and ongoing remediation efforts, delivering live instructor-led training and building scalable content within the Learning Management System (LMS).
- The ideal candidate brings a strong blend of facilitation energy, instructional design skill, and proven
- Partner with Quality and Operations to stay current on process changes, product updates, and compliance requirements
- Provide individualized coaching to new hires and tenured agents to reinforce training concepts, address skill gaps, and support performance improvement
- Partner with QA and team leads to deliver targeted coaching following audit findings or remediation referrals
- Use a consultative, strengths-based coaching approach that builds agent confidence while driving measurable behavior change
- Convert existing training materials (SOPs, process guides, QA rubrics) into structured, self-paced learning experiences
- Participate in SOP/process guide reviews to assess training impact of document changes