Helpdesk Associate

On-site

Responsibilities

Develop the troubleshooting and resolution skills required to address hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, printers, projectors, etc.) Perform follow-up with users to ensure complete end-user resolution and satisfaction.
Develop the skills to proactively identify and complete IT projects that add value to the department and/or our end users.
Enforce IT guidelines and policies to ensure data integrity, confidentiality, and system reliability while providing essential flexibility to end users.
Develop best practices in the IT environment through learning, training and
Demonstrate strong intellectual and intuitive ability for analytical problem solving and resolution.

Associates will receive training in the technologies and administrative processes required to execute their duties.
Responsibilities Develop the skills required to be the primary contact for IT related problems for Goosehead Corporate employees.
experience to provide proactive service to our customers.
Knowledge of basic troubleshooting skills and approaches.
Ability to work extended hours, including nights and weekend hours to resolve issues or meet project deadlines.
Experience working with Microsoft Active Directory, Azure AD, Windows PowerShell scripting, Windows 10/11 Pro OS, Office 365 (Outlook, Excel, PowerPoint, Word), SharePoint and Salesforce.
Bachelor’s degree in computer science, MIS, or related field with a minimum GPA of 3.0, or an equivalent combination of education, training, certifications, and corporate

About Goosehead Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service.
Benefits Summary High quality voluntary health, vision, disability, life, and dental insurance programs 401K Matching Plan Employee Stock Purchase Plan Paid holidays, vacation, and sick leave Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness Financial Solution Program Equal Employment Opportunity: Goosehead is an equal-opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations.

This is all powered by our focus on hiring and retaining extraordinary people.
Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members.
Job Summary The primary role of the Helpdesk Support Associate is to service the technology support needs of our user base in a demanding results-oriented environment.
This role is expected to deal with many calls and emails to the Help Desk using a variety of problem-solving techniques, while maintaining a high level of end user satisfaction.
Learn the inventory system and maintain accurate inventory database, repair log, and case log.
Use Active Directory and other management system tools to create and manage user accounts and set permissions in various on and off premise systems.
experience sharing with local staff and network peers. Coordinate off-site repairs with external vendors. Provide off-hours, weekend and holiday coverage as needed.
Experience and Skills Excellent customer service skills with a results-oriented approach is paramount to success in this position.
Strong time management and prioritization skills in a consistently evolving, multi-tasking environment.
Demonstrated interest and aptitude in technology and technical issues.