other
Posted 1 weeks agoNationwide Shared Services Program Manager
at ACLU
New York, United StatesHybrid
Responsibilities
- Identify opportunities for coordination and process improvement across National Departments and Affiliates to reduce redundancies, bridge gaps, and strengthen service provision.
- Navigate operational coordination within a federated structure that includes independent Affiliates with varying governance and operational frameworks. Operations and Service Delivery
- Identify areas for operational enhancement to support program goals, develop solutions, and assist implementation.
- Coordinate ongoing work for current and emerging Affiliate Service operational programs.
- Develop policies, Standard Operating Procedures (SOPs), and training materials.
- Track program effectiveness, identify operational pain points, and support continuous improvement of shared service delivery.
- Manage, oversee, and support cross-functional operational solutions including assessment and evolution of practices over time, such as contracting and project planning coordination to reduce duplication, clarify workflows, increase transparency, and strengthen coordination between National teams.
- Develop, implement, and manage technical solutions which bolster Nationwide Shared Services program management and program coordination.
- Support operational solutions that are adaptable to Affiliates of varying size, capacity, and operational complexity.
- Support change management efforts related to new systems, processes, and operational improvements, helping National teams and Affiliates navigate implementation and adoption. Communications
- Track record of building operational infrastructure from the ground up. •
Requirements
- experience for Affiliates. This is a new position that will help shape and strengthen shared operational service models across the Nationwide organization by assessing needs, improving coordination, and supporting both National teams and affiliate offices participating in shared service programs.
- Work collaboratively with National departments and Affiliate-facing teams to develop clear, coordinated communications that support transparency, effective rollout of shared service initiatives, stakeholder engagement, and consistent understanding of operational processes and expectations across the nationwide organization FUTURE ACLU'ERS WILL
- experience developing operational and technical solutions to support service delivery.
- Experience working within a federated organizational structure. Core Competencies
- Data Literacy and Performance Management: Ability to define success metrics, track program and service performance across the Affiliate network, interpret data, and translate findings into decisions and improvements.
- Cross-Functional Collaboration: Proven ability to work across departments, align diverse stakeholders, and facilitate shared ownership of outcomes in complex operating environments.
Benefits
- Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
- Equity and Accessibility Lens: Ability to design and implement operational solutions that account for diverse user needs and promote equitable access to services. COMPENSATION The ACLU is committed to equity, transparency, and clarity in pay.
- Consistent with our compensation philosophy, there is a set salary for each role based on geographic work location.
- The annual salary for this position is $128,294 ( Level G ), reflecting the salary of a position based in New York, NY. Salaries are subject to a regional pay adjustment if authorization is granted to work outside of the location listed in this posting. For details on our pay structure, please visit: https://www.aclu.org/careers/ACLU_Geographic_Pay_Structure-July_2024.pdf WHY THE ACLU
- Time away to focus on the things that matter with a generous paid time-off policy
- benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
- We support employee growth and development through annual professional development funds, internal professional development programs and workshops OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION
- Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all.
- For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.
- The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.
Contact
- If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org .
Additional details
- The ACLU seeks applicants for the full-time position of Nationwide Shared Services Program Manager in the Business Operations and Support Services Department.
- requirements of two (2) days per week, or eight (8) days per month from one of the ACLU’s National office locations in New York, NY, Washington, DC, or San Francisco, CA . Remote candidates may be considered for this position.
- The Business Operations and Support Services department, in the office of the Chief Operating Officer, works to enable organizational and operational effectiveness by partnering with ACLU staff across the enterprise to provide business solutions, training, physical space planning, facilities operations, capital projects, records management and archives services. The department continually evaluates operations to maximize resources, mitigate risk, and achieve the organization’s strategic goals.
- This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).
- Reporting to the Senior Director of Business Operations , the Nationwide Shared Services Program Manager will support the cross-functional alignment of the National Office operations-related programs supporting Affiliates. The Nationwide Shared Services Program Manager works to support the coordination and collaboration of cross-functional National Service teams to enhance program delivery and service
- It will support the development of operational service models that are responsive, accessible, and reduce administrative burden for Affiliates and National teams.
- YOUR DAY TO DAY Program Structure
- Partner with the Senior Director of Business Operations and National Departments to define Nationwide Shared Services program scope and structure to support existing and emerging Shared Service programs; this includes operational projects and programs led by National departments which support Affiliates in implementing their day-to-day work.
- Partner closely with Affiliate Support and Nationwide Initiatives (ASNI) and other Affiliate-facing teams to ensure shared service programs reflect Affiliate operational realities, support strong nationwide coordination, and are implemented in ways that strengthen the Affiliate
- Serve as support to National Department program managers for Shared Service program issues.